Service Information System at Kiyowo Vet Jember Animal Clinic

Abstract

The increasing concern for animal welfare has led to a rise in pet ownership and a growing demand for proper healthcare, encouraging clinics like Kiyowo Vet Jember to provide essential services such as treatment and health check-ups. However, the clinic still relies on a manual system for managing patient records, resulting in operational inefficiencies and highlighting the need for an integrated system to improve service quality. Therefore, the purpose of this research is to develop and evaluate an integrated digital system for managing patient records at Kiyowo Vet Jember, with the goal of enhancing operational efficiency and improving service quality in veterinary healthcare. The study used the Waterfall method, which includes six phases: Requirement Analysis, System Design, Implementation, Testing, Deployment, and Maintenance. A Use Case Diagram was developed to illustrate system interactions. An Entity-Relationship Diagram (ERD) was created to define data structure and relationships. A web-based information system was implemented, allowing the clinic to manage data such as customer records, animal types, available services, and reservations. Black Box testing was conducted to verify system functionality, showing that all key features (customer records, reservation management, and service details) functioned correctly. The web-based system improves operational efficiency by enabling online data management. The clinic can now efficiently handle customer and pet administration through the system’s various features. The new system enhances service management at Kiyowo Vet Jember Animal Clinic.